Discover how i-Reserve streamlines GoGaming's reservation process

GoGaming's Mission

Now that we have an idea of ​​where GoGaming came from, let's look at their mission. GoGaming's mission is to create a place where everyone—from experienced gamers to curious beginners—can come together to discover and experience the excitement and fun of gaming. They want everyone to feel welcome and comfortable, regardless of their experience or skill level.

But it's not just about playing games. GoGaming also focuses on the community. They organize various activities for different target groups, so there's always something new and exciting to do. Whether you want to participate in an esports tournament, learn how to improve your favorite game, or simply enjoy the atmosphere and make new friends, GoGaming has something for you. However, the reservation process for an ambitious company like GoGaming can be challenging; that's where the i-Reserve reservation system comes in.

The i-Reserve Reservation System

At its core, i-Reserve is an online reservation system designed to streamline bookings and reservations for businesses. In a dynamic environment like GoGaming, where activities and events are constantly taking place, efficiency is crucial. That's where i-Reserve comes in. Our reservation system makes it easy to manage, change, and cancel reservations, so both staff and customers are always up-to-date on their schedules.

But it goes beyond efficiency. i-Reserve is also designed with user-friendliness in mind. The system is easy for everyone to use—whether you're an employee managing the schedule or a customer making a reservation.

With i-Reserve GoGaming can focus on what it does best: providing an unforgettable gaming and esports experience. The reservation system eliminates administrative burdens, freeing the team to focus on creating a fun and welcoming environment for all gamers and esports enthusiasts.

GoGaming's reservation process via the i-Reserve reservation system

The GoGaming reservation system is complex due to the many features it offers. So how exactly does it work?

Buy game time; object-based reservation dialogues

At GoGaming, flexibility and convenience are paramount when it comes to the gaming experience. That's why they've developed a system that allows you to purchase "Game Time," tailored precisely to your needs. Within the i-Reserve reservation system, GoGaming can configure these different Game Time slots and their corresponding prices. This gives gamers the freedom to choose how much Game Time they want to purchase through the reservation system. But what if they want to stay longer? No problem.

If the gamer decides to stay longer during their visit, they can book additional Game Time on the spot. They simply log in to their account and add the extra time. And if they need to leave early, the remaining Game Time will remain in their account until their next visit. So they don't have to worry about booking too much or too little Game Time. This saves GoGaming significant staff costs for adjusting reservations.

So how does this work technically? Purchasing Game Time is done through object-based reservation dialogs . This means that there's one main product in the reservation system: game space rental. Multiple game spaces can be linked under this main product.

Customers can reserve a gaming spot once within a specific time slot. Once reserved, this spot cannot be reserved again within the same time slot, unless, of course, multiple gaming spots are available.

Group outings

But as mentioned before, GoGaming's mission is to organize different activities for different target groups. That's why they also offer a variety of group outings. These include group outings with friends, company outings, and children's parties. They have various packages available for you to choose from.

Technically, this works almost the same way; in the reservation system, there's one main product available: packages. Under this main product, various packages can be linked, for children's parties, groups of friends, or companies.

Customers can reserve a package once within a specific time slot. Once this spot is reserved, it cannot be reserved again within the same time slot, unless, of course, multiple packages are available.

Gift vouchers

Finally, GoGaming offers the option of purchasing gift cards i-Reserve reservation system. Customers can purchase a GoGaming gift card through the reservation system. If the customer received a gift card, it can be redeemed during the reservation process.

Other features of i-Reserve for GoGaming

Besides the i i-Reserve features we've described above for GoGaming, the platform offers numerous other interesting features. Below, we'll briefly discuss some of these features.

Automated workflows.
In the dynamic world of GoGaming, automated workflows and smart integrations can be a game-changer. By automating communication with gamers, i-Reserve GoGaming can save valuable time. For example, our reservation system can automatically send reservation confirmations, payment confirmations, or reminders via both email and SMS. Should a reservation be changed, these adjustments can be implemented quickly and easily. Gamers automatically receive a notification, naturally in their native language. These advanced features optimize the user experience and contribute to a smooth operation within GoGaming.

Schedules

GoGaming also benefits from a seamless scheduling system thanks to i-Reserve. They have a clear overview and complete control over what they want to see. With various customizable schedules that offer drag-and-drop functionality, they can view all bookings at a glance.

In the back-end environment, they have the freedom to streamline their schedule as much as they like. Whether it's a monthly, weekly, or daily schedule, they can control which games, events, or play areas are visible. These can be displayed in columns or rows, and with different colors for added clarity. Moreover, adjustable filters allow them to create useful overviews, allowing them to work even more efficiently.

Filters, reports & statistics

Another key feature for both GoGaming and any other business is the ability to effortlessly filter, generate reports, and track statistics. Reports can be exported to Excel, for example, with a single click, or weekly reports can be scheduled based on specific filters. These reports are then automatically emailed weekly.

Filters are also very useful as a basis for generating detailed statistics, such as a graphical representation of the number of bookings per game in a line, bar, or column chart. This provides valuable insights to optimize your business operations.

Upselling

Additionally, i-Reserve offers cross-selling with our smart combination dialogue. GoGaming can bundle individual games into packages and let gamers set their own schedules. Or maintain full control by letting your gamers choose only the start time of the first game. The system then automatically schedules the remaining games. Thanks to the i-Reserve system, GoGaming can offer a wide range of games and events without compromising user-friendliness or the gaming experience.

Want to know more about i-Reserve?

The partnership between GoGaming and i-Reserve is a game-changer in the gaming world. This collaboration combines GoGaming's passion and expertise in creating unforgettable gaming experiences with i-Reserve in streamlining reservations. Curious about all the possibilities? Contact us today or try i-Reserve for 30 days and see for yourself why users are so enthusiastic!